Cancellation & Refund Policy

Quanfire.ai ("Quanfire", "we") provides software-as-a-service (SaaS) subscriptions to its products (DocPro, BillAI, MindMap, DataSense, GrowthAI, HireIQ, and FlowOS). This policy explains how you can cancel a subscription and the circumstances under which refunds are issued. It should be read together with our Terms of Service.

Each paid product includes a 14-day free trial. No payment is taken during the trial. You can cancel any time before the trial ends and you will not be charged.

Subscriptions are billed per product on a monthly basis, in advance. You may cancel at any time from Billing → Manage subscriptions inside your workspace, or by emailing support@quanfire.ai.

When you cancel, your subscription remains active until the end of the current billing period, after which it is not renewed and you are not charged again. You keep access to the paid features until that period ends.

Subscriptions are billed in advance for a service that is delivered immediately and continuously. As a rule, fees already paid are non-refundable, and we do not refund partial billing periods once a period has started. We will, however, make things right in these cases:

• Duplicate or incorrect charge — if you were charged twice or charged in error, we refund the incorrect amount in full.
• Service failure — if a fault on our side prevented you from using a paid product for a sustained period and we could not resolve it within a reasonable time, we may issue a full or pro-rated refund at our discretion.

Any other refund request — for example, for a recently started subscription with little usage — is considered on a case-by-case basis at our discretion. Refunds are not provided where the service was used substantially during the period, or where an account was suspended or terminated for breach of our Terms.

Email support@quanfire.ai from your registered email address with your workspace name and the invoice number. We acknowledge refund requests within 2 business days.

Approved refunds are returned to the original payment method through our payment processor, Razorpay. Once approved, refunds are typically processed within 5–7 business days, though the time for the amount to appear on your statement depends on your bank or card issuer.

For any billing, cancellation, or refund question:

Email: support@quanfire.ai

Phone: +91 8700930202

Address: Mahavir Enclave – Part 1, New Delhi, Delhi 110045, India

Quanfire is a brand operated by Ronika Chakrawarty (sole proprietor).